General
Where are you located?
We have offices in six locations, but we only ship online orders from Port Moresby and Lae.
Do you have a physical store I can visit?
Yes, we have six physical stores.
Ordering
Can I place an order without using your website?
Yes, we can accept purchase orders however the price that you will receive will not be the internet price. The price that you will receive will be based on either retail or your account type price. Making the order through our website is the most effective way for both you and us and does not require that you have a special account. We keep our costs down by accepting orders through our website. If you are not an Able Computing corporate account or reseller and the order is less than K25,000 the cheapest prices are always on the web.
Do you have the item in stock?
Our website has up-to-date information displayed about our stock levels. This information is updated multiple times per day.
Do you match competitor prices?
Yes, please see our Price Matching page. Please note that we only match overall prices (i.e. product/s + shipping) and only match down to our cost.
Is the price on your website correct?
Prices on our website are updated multiple times per day and are up-to-date.
Why are your prices so low?
We are able to keep our prices low becuase of our buying power. We also run a very efficient operation and manage our costs, so you can get the savings.
How long will it take to process my order?
Your order is processed on the same day or the following day of your placing your order, depending on the time your order was placed. If you placed an order for in-stock items, you will generally receive the items 1-2 days after we receive your payment.
What is an OEM product and what does that mean?
An OEM product is a product that is only sold with new PC and hence does not have retail packaging. For software this means that the product can only be sold if it is being purchased for use with new hardware (minimum Motherboard + HDD). You must provide written confirmation that you are purchasing OEM software for new hardware, before we can dispatch the goods.
Can you prepare a quote for me?
Generally we do not prepare quotes through the on line store, particularly for small orders, as this is very time consuming and does not fit in with our low cost business model. We will however price match our competitors as per our price matching policy. Also, if you are making a large purchase (i.e. 10K+) we can prepare a quote for you. By contacting your nearest store direct you can get quotes from a sales staff member.
Can I get a discount if I buy multiple items?
Generally no, as we already sell at very competitive prices. For orders in excess of K25,000 you can avail corporate pricing by contacting your closest Able Computing outlet, however should you find a cheaper price we will price match our competitors as per our Price Matching Policy.
Payments
What Payment Methods do you accept?
We accept Bank Transfer/Deposit, Credit Card (MasterCard/Visa) and PayPal.
Can I pay via COD?
No, we do not COD payments for internet orders.
Are my Credit Card details secure?
Absolutely. We use PayPal for all Credit Card processing to ensure your credit cards details are always stay secure. You only provide your credit card details to PayPal, which is one of the
’s most well regarded and safe financial intermediaries for online payments. By using PayPal you also have access to PayPal’s dispute handling systems and procedures for additional piece of mind. These are much more effective and efficient than credit card chargebacks.
Is GST included in your pricing?
Yes, all prices on our website include GST.
When will I get a tax invoice for my order?
Download Invoice button next to the order once the invoice becomes available. Please be patient as it may take up to a week after you have received your items for the tax invoice to be generated.
How long does it take for a Bank Transfer / Deposit to clear?
It generally takes 1 business day for a Bank Transfer to show up in our account. Bank Deposits made at a branch show up instantly. Please keep in mind if you make a payment on Friday evening or the weekend, we will only receive your payment on Wednesday morning.
Do I need to send a receipt once a Bank Transfer / Deposit has been made?
No. Our system automatically processes out bank account transactions in the morning and associates payments to orders. Please include your Order ID in the payment description as this makes identifying your payment much easier for our system. Otherwise manual intervention may be required.
Can I pay using a cheque?
Yes, however please note that we will not dispatch the goods until the cheque has cleared in our account, which can take up to 5 business days. If you do choose to pay by cheque, please choose the Bank Transfer/Deposit as the payment method and send your cheque to:
Able computing
PO Box 643
Port Moresby, NCD
What are your bank details?
Our bank details are listed on our Bank Account Info page.
Shipping / Delivery
Can I pick-up my order from your office?
Yes, but only from Port Moresby and Lae.
Can you ship internationally?
No, we only operate in PNG.
How much will shipping cost?
Our website will determine the shipping cost to your province. If your order results in multiple shipments and the estimated shipping cost is exceeds what you reasonably expected, please contact us as we may be able to consolidate shipping on your items.
How long will it take for my item to be delivered?
It takes 1-3 business days for your item to be delivered if it is in-stock at the time of your order. Out of stock items are placed on backorder and will take longer to deliver. Out of stock items are those marked as BY ORDER or those with an ETA. Products that are low on stock may also become out-of-stock by the time your order is placed and payment cleared. We recommend that you contact us to confirm stock levels before placing your order in these situations.
Who do you ship with and why?
We use all couriers for shipping items to our customers. The reason we only use couriers is because they provide person-to-person service, which ensures someone is always responsible for the item in transit and we can track the delivery and sort out any issues if they arise.
What happens when an item is out of stock?
Out of stock items are laced on backorder and will take longer to deliver. Out of stock items are those marked as BY ORDER or those with an ETA. Products that are low on stock may also become out-of-stock by the time your order is placed and payment cleared. We recommend that you contact us to confirm stock levels before placing your order in these situations.
Returns / Warranty Claims
Do your products have PNG warranty?
Yes, all the products we sell are new and carry at least 12 months manufacturer warranty in PNG. Some products, like monitors may also carry extended warranty.
What is your return policy?
Please see our returns page for details.
I have changed my mind or bought the wrong product, what can I do?
If the order hasn’t been shipped we can cancel your order. If the order has been dispatched but has not yet been delivered, we may also be able to take the products back and cancel the order if you reject the delivery. If you received the goods, but have not opened them, we may also be able to take back the order, however you should contact us to discuss on a case by case basis. Generally, unless there is a very good reason we will not take back products which have been delivered.
When and why are restocking fees applied?
Restocking fees apply for orders which have not been shipped.
How do I return faulty goods?
To return faulty goods, you first need to fill out the Return/Warranty Claim form accessible from the My Account area of our website. We will then assign an RA number to your return and inform you of where you should send the faulty goods.
May I exchange my faulty item for a different product?
Possibly, you should contact us to discuss on a case-by-case basis.
Customer Accounts
Do I need to register to purchase from you?
Yes, all users must register to complete a purchase. You do not have to register if you are simply browsing our product catalogue. When registering we only collect the minimum data required to enable efficient communicate and delivery.
How do I update my details?
You can update your details in the My Account area of our website.
Can I change the email with which I log in?
Yes, you can do this in the My Account area of our website after logging in.
What do I do when I forgot my password?
You can use the password recover functionality on our website. A new password will be generated and emailed to you.
What if I forgot the email I have registered with?
Please contact us and we can look our system to see what email you have registered with. We will not be able to reset your password for you.
Contact Information
How can I contact you?
You can contact us either via the Contact Us page on our website, Live Help on our website or email.
What information should I provide when I contact you?
If you have not yet made a purchase you should have information about the product you are looking to purchase including the product model or part number. Please try to find the product on our website before contacting us. If you have already made a purchase, please be ready to provide with your order number, although we can also lookup the order based on your email address or name.
